Public Safety Center (PSC) 119
International Hospital Federation - IHF
| 1 month ago
DR. SUPRIYANTO DHARMOREDJO
DR. ISKAK TULUNGAGUNG GENERAL HOSPITAL
Indonesia has a large area and diverse conditions. There are three significant issues on
public service delivery in Indonesia. At the top is the unresponsiveness of public service agencies toward people\'s needs, such things as delay, uncertainty, and complicated red tape. In addition, discriminatory practice by prioritizing upper class people to receive much better public services is taking place while poor people have been denied receiving a certain public service. The last issue is the coordination failure among agencies due to egocentrics from each agency causing the quality of public service delivery deteriorates.
The implementation of Public Safety Centre (PSC) 119 has successfully addressed those issues. Emergency responders are standing by for 24-hour and 7-day a week to be dispatched to any place throughout the region. Response time has reached 10-minute and immediate assistance to bystanders in helping victims is provided through telephone or video call on 119 or (0355)320119. PSC 119 treats every victim equally without pre-screening and provides the services that are free of any charges. Under one management of PSC 119 , several public agencies are able to work harmoniously and collaboratively.
PSC 119 in Tulungagung regency has impacted positively large groups of population throughout the region. Because the emergency response is accessible to anyone easily. The report handlers in the call centers speak in local dialects to reduce miscommunication and improve the delivery speed. The utilization of GPS technology enables the nearest team dispatch to an emergency spot quickly and accurately. People are assisted through information communication technology to be the first responders while waiting for the emergency response team. Most importantly, they can seek help from various agencies by dialing one number and acquiring the services for free. It incorporates police officers, health centers, hospital, firefighters, and disaster units. Furthermore, it expands to include military force especially dealing with disaster and terrorism-related emergency cases. Public Safety Center (PSC) 119 (pdf 85.66kB)