Consorci Sanitari del Garraf (CSG) – Our way to efficiency
International Hospital Federation - IHF
| 2 years ago
Authors: Rosa M. Simón and Josep Lluís Ibáñez, Consorci Sanitari del Garraf, Anna Riera, Unió Catalana d'Hospitals
ABSTRACT: The economic crisis in our country caused a 10% decrease in incomes in CSG; our strategic objective was to increase the efficiency of the processes by rethinking the activities we carried out. The CSG envisages the Lean Management Project as an opportunity for improving patient care while increasing the engagement of professionals.
Process improvement was conducted under a PDCA philosophy and through the use of Lean tools. Under this method, each process to be improved is considered a project itself and follows the same steps: Understanding what are happening (what is the problem?), standardizing and stabilizing the process, and ensuring the sustainability. The A3 is the tool guide used throughout the project.
Developing people’s Lean capabilities was one of the key factors. Working on self-contained projects helped the rapid implementation of the proposed improvements ‘learning by doing’ and results such as increased 13.1% surgical interventions or 7.3% increase in activity in Diagnostic Imaging. Consorci Sanitari del Garraf (CSG) â€“ Our way to efficiency (pdf 783.01kB)