The 30/30/30 Solution: Reaching new Frontiers of Quality and Safety through an Innovative Lean Six Sigma Approach
International Hospital Federation - IHF
| 2 years ago
Authors: Charles D. Callahan and Todd S. Roberts, Memorial Health System
ABSTRACT: Healthcare in the United States is at a critical inflection point, with payer reforms demanding higher levels of access, outcome, and value ever before. This paper describes an innovative approach for integrating lean six sigma process improvement into health system operations that have transformed our performance and service culture. Known as “The 30/30/30 Solution”, the approach requires annually training 30% more lean six sigma experts (“belts”), completing 30% more projects, and achieving 30% or more improvement for any project undertaken. Seven years and over 400 projects later, the solution has produced “top box” performance in quality, safety, and patient satisfaction while returning over $40 million in positive financial value.
Keys to successful program implementation, and next frontiers for program expansion are discussed. The 30/30/30 Solution: Reaching new Frontiers of Quality and Safety through an Innovative Lean Six Sigma Approach (pdf 254.48kB)