Are you a hospital executive who wants to establish successful and sustainable telehealth programmes within your local acute care settings? Join this workshop series, hosted by the IHF Telehealth SIG, which comprises of three sessions, commencing on 7 July 2022 and concluding in December 2022.


These interactive workshops will provide practical guidance on how to establish a sustainable telehealth programme focused on acute care.  Led by senior representatives from Charité – Universitätsmedizin Berlin and Mayo Clinic, learn from these organizations’ experiences of establishing successful telehealth programmes. Attendees will take-away key learnings on:

WORKSHOP 1: Matching the telehealth programme to patient need

7 July 2022, 16:30 to 17:30 CEST
What patient need or quality gap is being addressed? This is the key driver for clinical workflow design, technology selection, staffing model, etc.

WORKSHOP 2: Identifying key considerations for programme implementation

14 September 2022, 16:30 to 17:30 CEST
What are the barriers, opportunities, and challenges for the adoption of the telehealth intervention?

WORKSHOP 3: Defining and measuring programme success

7 December 2022, 16:30 to 17:30 CET
What are the ways of demonstrating the value of the telehealth intervention and its impact upon patients, clinicians, etc.?

If you are a clinical or managerial executive in a hospital system with responsibilities and decision-making accountabilities for virtual care initiatives or you have an interest in establishing a sustainable telehealth programme in your local setting, don’t miss this series!


The programme will be interactive in nature, enabling attendees to actively engage in the learning process and connect with the presenters. Each workshop will focus on the provision of practical guidance to help attendees implement what they have learnt. Each lunch and learn session will be designed using a combination of presentations, break-out rooms, and Q&As with opportunities for attendees to discuss or share learnings.


Dr Jennifer Fang, MD, MS, FAAP

Medical Director, Tele-Neonatology Program

Mayo Clinic, United States


  • Consultant, Division of Neonatal Medicine, Mayo Clinic, Rochester, MN
  • Assistant Professor of Pediatrics, Mayo Clinic College of Medicine and Science
  • Medical Director, Teleneonatology Program
  • Medical Director, Neonatal Transport
  • Vice-Chair of Quality, Division of Neonatal Medicine
  • Executive Committee Member, American Academy of Pediatrics Section on Telehealth Care
  • Global Steering Committee Member, Telehealth Special Interest Group, International Hospital Federation


Dr Fang received her medical degree from the Mayo Clinic School of Medicine and completed her pediatric residency at Lucile Packard Children’s Hospital at Stanford University. She completed her fellowship training in neonatal-perinatal medicine at Mayo Clinic. Dr Fang also holds a master’s degree in the Science of Health Care Delivery from Arizona State University.


Dr Fang is an Assistant Professor of Pediatrics. She serves as the Medical Director of Mayo Clinic’s Teleneonatology Program, which serves 19 community hospitals in a two-state region. She has published extensively on teleneonatology and is frequently invited to share her expertise nationally and internationally. Dr Fang serves on the American Academy of Pediatrics Section on Telehealth Care Executive Committee and the International Hospital Federation Global Steering Committee for Telehealth.

Beth Kreofsky, MBA

Assistant Professor of Healthcare Administration, and Operations Manager, Tele-Neonatology Program

Mayo Clinic, United States


Ms Beth Kreofsky is an Assistant Professor in Healthcare Administration and an Operations Manager within the Mayo Clinic Children’s Center supporting the Teleneonatology Program, Division of Neonatal Medicine and Division of Pediatric Critical Care Medicine in Rochester, Minnesota. She graduated from Cardinal Stritch University in Milwaukee, Wisconsin, with a Bachelor of Science in Strategic Management of Information Systems and received her Master of Business Administration from St Mary’s University of Minnesota.


Ms Kreofsky serves as the administrative partner to the Teleneonatology Medical Director and manages the sustainability and growth of the programme that now serves 19 community hospitals and emergency departments in the region. Over the past 5 years, she has worked on the development of implementation, support, and education models for acute care telemedicine. Ms Kreofsky has over 20 years of experience in healthcare which includes clinical process experimentation, project management, product management, and systems innovation.

Dr Björn Weiss

Anaesthesiology and Intensive Care Consultant

Charité – Universitätsmedizin Berlin


After obtaining his medical degree from Philipps-University in Marburg, Dr Weiss completed his clinical training at Charité between 2009 and 2016.


Dr Weiss’ research focus lies on virtual care and sedation in the ICU as well as quality improvement in intensive care medicine. He was co-coordinator of the German Guidelines on Sedation, Analgesia and Delirium, part of the ESA-advisory board for the delirium guideline and several other guideline panels.


Dr Weiss is immediate past chair of the NEXT committee of the European Society of Intensive Care Medicine (ESICM) and nominated part of the Covid-19 Intensive Care Group of the Robert-Koch-Institute (COVRIIN). He currently coordinates the tele-ICU at Charité with more than 40 remote sites in worldwide locations.

Series Chair: Ed Percy

Vice President, Hospital and Health Systems

Teladoc Health


Ed is the Vice President leading the Teladoc Health business for Hospitals and Health Systems in Europe, the Middle East and Africa.


Teladoc Health is the leading Telemedicine business in the world, virtualising care in many countries around the globe, notably in stroke, critical care, neonatal care and behavioural health. The transformational nature of virtual care has great significance for patients, clinicians and health systems. Across this extensive territory Ed uses his network and deep knowledge of healthcare to advance the transformation agenda.


We at the International Hospital Federation would like to thank Charité – Universitätsmedizin Berlin, Mayo Clinic and Teladoc Health for their contribution to organizing this workshop series.