COVID-19 affected countries around the world in different magnitudes but all had to rapidly put in place a response which impacted health service delivery to an extent unlike any before in such a short period of time.


This unprecedented situation calls for the health service community to come together ​to support each other through this pandemic, to share and discuss experiences, challenges, insights and solutions. Learning from COVID-19, Transforming Health Services, a virtual forum for hospital and healthcare leaders, is an opportunity for us to debrief and discuss learnings from the crisis, address key questions on strategies for the new normal, and explore how health services are transforming for the future.


Join us online on 4-5 November 2020. With the postponement of the 44th IHF World Hospital Congress in Barcelona to 2021, this forum will serve as a build-up event leading to our annual conference and an opportunity to interact with the international community. We may be socially distant but we can still be virtually connected.

What you can expect

  • Exciting event experience that promotes learning, knowledge-exchange and interaction, hosted in a dedicated virtual event platform;
  • A comprehensive program built for the virtual space – two program blocks per day to cater to participants from different sides of the world with timely breaks to allow you to network with other participants and take care of other business in between sessions.
  • Insightful presentations and discussions from thought leaders, hospital decision-makers and health system actors;
  • Good practices, innovations and solutions from around the globe;
  • Engaging plenary and concurrent sessions with a mix of live and pre-recorded presentations with live Q&A, polls and chat;
  • On-demand access to session recordings a few hours after the sessions;
  • Virtual round table discussions with fellow participants on various topics;
  • Opportunity to connect, network and chat with industry peers.

Key topics

The virtual forum will reflect on and tackle topics including:

  • Role of leadership in times of crisis
  • Human resource management
  • Deploying digital solutions
  • Enhancing organizational agility
  • Maintaining quality when facing chaos
  • Different dimensions of collaboration
  • Resuming non-COVID activities
  • Funding for health services
  • Hospitals of the new normal
  • Healthcare delivery and access
  • Supply, logistics, and infrastructure
  • Adapting buildings and equipment for the future
  • How hospitals should evolve from the perspective of patients and the community

Who should attend

  • Hospital and healthcare leaders, C-level executives and decision makers
  • Hospital and healthcare senior managers
  • Health service providers, professionals
  • Members of national and international healthcare organizations

Interprofessional Continuing Education (IPCE) Credit

The IHF and the American College of Healthcare Executives (ACHE) are pleased to extend their collaboration for the IHF Virtual Forum: Learning From COVID-19, Transforming Health Services. In support of improving patient care, ACHE is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.


This activity was planned by and for the healthcare team, and learners will receive 16 Interprofessional Continuing Education (IPCE) credit for learning and change. Read more information.

In partnership with: