Country: United States
Trinity Health: Proactively Answering the Call to Serve Our Communities in Their Greatest Time of Need
Trinity Health leveraged its national presence in the United States to create a coordinated response to the pandemic. With its network of 93 hospitals in 22 states, its national system worked together to prepare for and respond to the pandemic’s arrival and spread across the United States.
In February 2020, Trinity Health established an early steering committee to begin preparations as COVID-19 began to spread globally. Trinity Health activated its Incident Command system, which mirrored the model established nationally by the Federal Emergency Management Agency (FEMA).
Trinity Health and its hospitals also teamed up with community-based organizations to establish social care programs across the community. These social care programs allowed patients, colleagues and community members to connect with local social services, such as food, housing, financial assistance and access to health care. Trinity Health also launched the Community Resource Directory, an online portal that allows people to search by social need and zip code to find resources in their area.
Lastly, Trinity Health rapidly implemented technology for successful video visits between providers and patients, and patients with their families. These initiatives enabled safe, reliable care anywhere and at any time, allowing providers to virtually meet patients wherever they may be for minor medical problems or illnesses. Trinity Health’s telehealth technology enabled patients who were admitted to a hospital to connect with family members or spiritual advisors using an iPad, thus reducing social isolation.