Medcare Women & Children Hospital
Country: United Arab Emirates
“Providing Comprehensive healthcare services for Women and Children during the Covid-19 Pandemic”
To address patients’ anxiety about catching COVID-19 while in a hospital, Medcare Group thought out of the box and decided to dedicate one of its four facilities to exclusively treat non-COVID-19 patients. Medcare Women & Children Hospital (MWCH) was chosen to provide care specifically for pregnant women and children who need immediate medical attention.
MWCH offered complete peace of mind to its patients by allowing the continuity of care for all who presented with non-COVID-19 conditions. In the event that COVID-19 was detected in a patient, the hospital ensured that these patients are triaged, isolated and immediately transferred to approved COVID-19 treating facilities. MWCH created a safe and secure atmosphere where pregnant women could deliver peacefully, and where children could have their healthcare needs addressed without being put at risk of catching the virus.
The well-being of its patients and their family has always been of top priority to the leadership team of MWCH. Hence, it created a crisis management team that maintained transparency and good communication among all hospital stakeholders. The team aimed to provide uninterrupted clinical care through excellence, without compromising the hospital’s agility operational capability, allowing the organization to sail smoothly through the crisis. Anticipating that this pandemic may continue for a few more months, “New Normal” guidelines were also developed to assist the staff for providing continued healthcare services to the community.