Hospital Center Trás-Os-Montes e Alto Douro
Medication at Home
Portugal’s National Health Service ensures free medicine to all outpatients in public hospitals. This service has benefitted around 8000 patients annually in the last three years. Patients usually received their medicines by going directly to a hospital’s pharmacy, but this policy became impractical with the arrival of the pandemic.
This is why the Hospital Center Trás-Os-Montes e Alto Douro developed its Medication at Home project, which ensured that all patients continued to have access to medicines without leaving their homes. Under this system, patients only need to call the hospital and request their medication. The drugs will be prepared by the hospital pharmacists and delivered to logistics partners, who then deliver to the patient’s home. The hospital is then informed of the delivery procedure for official registration.
The project was developed to help all patients, from all socio-economic backgrounds. During the initial phase of the pandemic, in April and May, we were able to deliver medicine to the homes of 303 patients. From June to August, 346 patients received the medicine the same way.
The project was a success thanks to the commitment of pharmacy workers and the collaboration of local political authorities and firefighters. The project served the dual purpose of helping patients while at the same time ensuring that the hospital could focus its resources on seriously ill patients.