Hospital Arcebispo João Crisóstomo, Cantanhede
“Good measures have a human face” Keeping a human face throughout Covid-19 response: the importance of supporting compassionate visiting arrangements
HAJC recognized early on that elderly patients need constant family support throughout the pandemic. This is why HAJC has worked to maintain family visits at its palliative care facility even in the most acute phase of the pandemic.
HAJC maximized the use of technology to allow its patients to keep in contact with their family members. Initially, in-person visits were reserved for only the most significant cases, such as to let family members bid farewell in the last hours of a patient’s life. Soon after, HAJC drew up a visit system controlled by its multidisciplinary team. This system actively promoted the scheduling of video calls through computers and tablets to help patients stay in touch. The system also leveraged the physical structure of the hospital to create external circuits for visitors. To maintain contact between patients and their family members, PPE was also provided to both visitors and patients.
The hospital’s initiatives helped maintain their patients’ dignity and quality of life even in the face of challenges posed by the pandemic. Through the use of technology and the dedication of its staff, HAJC was able to protect its patients both from the virus and from the scourge of social isolation.