Freeman Health System
Country: United States
Freeman Health System COVID-19 Response
At the beginning of the pandemic, Freeman Health System launched an interdepartmental emergency incident command team, expanded telemedicine capabilities, and prepared a COVID-19 unit, which included additional negative pressure rooms from what the health system had pre-pandemic.
The health system also collaborated with Mercy Joplin and the Joplin Health Department to start a COVID call center and a drive thru test site. This call center received hundreds of calls each day from community members who were concerned they were showing symptoms. Call center staff screened individuals over the phone and scheduled them appointments at the test site as needed. As the pandemic went on, Mercy and the health department left the project, and Freeman kept the call center and test site running on its own.
Freeman Health System went beyond the call of duty at the beginning of the pandemic by not only treating patients, but by also proactively preparing for potential spikes in cases, taking a leadership role in COVID response in the community and keeping the community informed and educated through daily and weekly press briefings. Freeman has also consistently gone beyond the city and state requirements to make the health system a safe place to give and receive care, ensuring that both COVID and non-COVID-related health concerns can be properly addressed.