The coronavirus crisis has provided a new context for the use of digital health solutions in the delivery of hospital-based care. Innovative digital health solutions can help mitigate the impact of COVID-19 in critical care settings. As well as being a viable option to provide continuity of care and treatment to patients, telehealth has helped in transforming how health systems respond to chronic workforce shortages in hospitals.


To this end, the IHF has established a Special Interest Group (SIG), in partnership with Teladoc Health, on navigating the future of telehealth for hospitals and health service providers.


Purpose of the Special Interest Group

The ‘Telehealth: Navigating the Future for Hospitals’ SIG will create exclusive thought-leadership products on the use of telehealth in hospitals, raising awareness amongst the IHF’s Members (and beyond) on the imperatives and advantages of harnessing digital technology in healthcare systems. The SIG will first explore how critical care providers have embraced the shift to virtual healthcare delivery to address patient and physician demand and expand clinical care and capabilities.


SIG activities

On 16 March 2022, the IHF, the World Telehealth Initiative and the African Healthcare Federation hosted a special webinar to share learnings and knowledge about how telehealth can be harnessed to address disparities of access to care and medical expertise: ‘The Power of Telehealth: How can it improve access to care?’. A recording of the webinar is available to watch here.


Commencing on 7 July 2022 and concluding at the 45th IHF World Hospital Congress (WHC) taking place on 9-11 November 2022 in Dubai, a series of free, interactive “lunch and learn” workshops will be taking place. The programme will be interactive, enabling attendees to actively engage in the learning process and connect with the presenters. Each workshop will focus on practical guidance to help attendees implement what they have learnt. Each lunch and learn session will be designed using a combination of presentations, breakout rooms, and Q&As with opportunities for attendees to discuss or share learnings.


Find out more and register for free here.


Governance and engagement

Governed by a Steering Committee, the Special Interest Group will be accountable to the International Hospital Federation Governing Council and is responsible for reporting to the IHF Secretariat. Further information on the role of the SIG Steering Committee can be found in its Terms of Reference.


Please direct any questions regarding the work of this Special Interest Group to the IHF Secretariat.

+ Meet the Global Steering Committee

Anna Benavent Navarro, Director of Digital Organization, Hospital Universitari Parc Taulí, Spain

As a Director of Digital Health in the Hospital, I’m responsible for driving the full-scale digital transformation to improve the quality and efficiency of healthcare services leveraging the capabilities of technology and data.


My interest in joining this Committee is centred on learning exchange. It is important to learn from other countries and health providers’ experiences to enrich our own knowledge, to make better decisions and to discover new ideas for a healthier world.

Arman Lukmanov, General Director, MEDIKER PM LLP, Kazakhstan

I am responsibility for the general management of the MEDIKER PM LLP medical company which provides medical services for the corporate sector, operating in over 1000 clinics in production & remote areas. I believe that telemedicine will improve the quality and accessibility (availability) of health services in remote areas where good doctors and medical infrastructure are lacking.


My interest in joining this Committee is centred on exchanging ideas and knowledge.

Charles R. Evans, FACHE, President & CEO, International Health Services Group, United States

As a Senior Advisor for Jackson Healthcare (JH), I have been involved with a JH company called VirtualMed Staff since its founding in 2011. This is a full-service telemedicine company specializing in psychiatry, neurology and hospital medicine at hospitals, clinics and medical groups across the United States. It combines clinical, technology and telemedicine expertise to provide partners with a full-service telemedicine solution.


My interest in joining the Telehealth SIG Committee is to participate with a “community” of experts in advancing the role of virtual healthcare globally.

Vasco Pinto Miranda, TeleHealth Promoter, Associação Portuguesa para o Desenvolvimento Hospitalar (ADPH), Portugal

In my role, I promote, help design and implement telehealth projects and hybrid models of healthcare. I work to connect the health professional teams with software and hardware developers whilst navigating national and international relevant legislation of telehealth. In addition I am responsible for the establishment of workflows for proper implementation and coding / billing of the services provided.


My interests in joining the SIG Committee are focused on sharing knowledge, insights, challenges (and their solutions) with industry leaders, and networking with potential partners on the agenda of telehealth.

Thaira Al-Madi, Director of Accreditation Department, Health Care Accreditation Council (HCAC), Jordan

I am responsible for the overall management of HCAC accreditation and certification survey processes and surveyors, and oversight of the planning, organizing, and improving the HCAC standards development. The principal aim of the accreditation is assuring providing high quality and safe services to client that is accessible: telehealth is an essential component of assuring accessibility and continuum of care for patients.


My interest in joining the SIG Committee is to participate in international knowledge exchange on the agenda of telehealth.

Dr. Lewis Levy, Chief Medical Officer, Public Policy and Strategic Partnerships, Teladoc Health

I educate key stakeholders about the vital role of virtual care and digital health technologies, provide policymakers with clinical insight and perspective to inform U.S. and global regulatory and payment reform, and build strategic partnerships to advance our public policy goals.


My participation in the Committee aligns with Teladoc Health’s mission, by providing an opportunity to exchange ideas and share good practices on a global scale. The SIG offers a unique opportunity to collaborate with peers and tackle some of the most pressing issues facing the global healthcare community today, from addressing patient and physician demand to expanding clinical care and capabilities.

Other members of the Global Steering Committee include:

  • Jennifer Fang, Medical Director (Tele-Neonatology Programme), Mayo Clinic, United States
  • Anis Faud, Head of Informatics Division, Indonesian Hospital Association
  • Kelley Ireland, Assistant Director, NHS Confederation, United Kingdom
  • Lewis Levy, Chief Medical Officer, Teladoc Health
  • Ed Percy, Vice President, Hospital & Health Systems (EMEA), Teladoc Health
  • Björn Weiss, Intensive Care Consultant, Charité Universitätsmedizin Berlin, German Hospital Federation